Return & Refund Policy

Last Updated: September 2026

1. Return Eligibility
   We accept customer returns and exchanges within 30 calendar days from the date of order delivery. To qualify for return or refund:

• The outdoor product must beunused, unwashed, undamaged, and free of wear marks.
• All original packaging, tags, manuals, accessories, and parts must be complete and unmodified.
• Products damaged by personal misuse, improper assembly, artificial damage, long-term outdoor use, or accidental collision are not eligible for free return or refund.

2. Non-Returnable Items
   The following categories are final sale and cannot be returned, exchanged, or refunded:

• Customized, personalized, engraved outdoor products
• Clearance items, discounted promotional products, and final-sale goods
• Consumable outdoor supplies that have been opened or used

3. Official Return Process
   Unauthorized returns will be rejected or delayed. Please follow the official process:
4. Send an email to our support team with your order number, product name, return reason, and clear product photos.
5. Wait for our official review and obtain a validRMA (Return Merchandise Authorization) number.
6. Send the product back via trackable shipping and mark the RMA number on the outer package.
7. After we receive and inspect the goods, we will process your refund or exchange.
8. Shipping Fee Rules

• Customer reason return: The customer is responsible for return shipping fees. Original shipping fees are non-refundable.
• Our side error / defective product / wrong item: We fully bear the return shipping cost and provide free return service.

5. Refund Processing Rules
   After receiving and inspecting your returned outdoor products, we will confirm the result within 5 business days. If the return is approved, the refund will be returned to your original payment channel. The fund arrival time depends on your bank or payment platform, usually taking 5–10 business days.
6. Damaged & Defective Products
   If you receive damaged, defective, or incorrect outdoor equipment, please contact us within 7 days after delivery and provide photos or videos of the product and package. We will provide full refund, free replacement, or partial compensation according to the actual situation.
7. Exchange Service
   Product exchange service is available within the valid 30-day return period, subject to current product inventory. Additional shipping fees may apply for voluntary exchanges.
8. Policy Revision
   Evergreen Horizon Outdoor Camping Gear LLC reserves the right to adjust and update this return and refund policy. The updated terms will take effect immediately after being published on the official website.
9. Official Contact
   Company: Evergreen Horizon Outdoor Camping Gear LLC
   Address: 2451 N Frontage Rd, Vicksburg, MS 39180, USA
   Phone: +1 3074345309
   Email: support@evergreenhorizonoutdoor.store